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Terms and Conditions

1. Introduction Welcome to Brilliant Beam Studios, By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Customization Disclaimer Most of our products are custom-made to your specific requirements. This means that every order is tailored to the unique design, size, text, and specifications you provide at the time of purchase. As such, it is essential that you review your order details carefully before finalizing your purchase.

3. No Returns or ExchangesDue to the custom nature of our products, we do not accept returns, refunds, or exchanges. Custom items cannot be resold or restocked, and therefore, once production begins, the sale is considered final.

4. Order Accuracy Customers are responsible for ensuring that all customization details, including text, images, dimensions, and design preferences, are accurate at the time of order submission. Brilliant Beam Studios will not be held responsible for errors made during the customization process if the order details were submitted incorrectly.

5. Production and Shipping Production times may vary based on the complexity of the order and current order volume. Once production is complete, your order will be shipped to the address provided at checkout. Please ensure that your shipping information is correct, as Brilliant Beam Studios is not responsible for items shipped to an incorrect address due to user error.

6. Cancellations Cancellations may only be requested within 48 hours of placing your order, provided that production has not started, After this period, production begins, and cancellations are no longer possible. Please contact our customer support team immediately if you need to request a cancellation.

7. Damaged or Defective Items If your item arrives damaged or defective due to an issue on our part, please contact us within 3 days of receipt. We will review the situation and may offer a replacement or store credit at our discretion. Photographic evidence of the damage will be required to process any claims.

8. Intellectual Property All design files, product templates, and creative assets provided by Brilliant Beam Studios are the intellectual property of Brilliant Beam Studios and may not be copied, reproduced, or used for any purpose without prior written consent.

9. Limitation of LiabilityBrilliant Beam Studios is not liable for indirect, incidental, or consequential damages arising from the use or misuse of our products. Our liability is limited to the purchase price of the product.

10. Changes to These TermsWe reserve the right to update or modify these Terms and Conditions at any time without prior notice. Please review this page periodically for any changes.

11. Contact Us If you have any questions about these Terms and Conditions or need support with your order, please contact us at Brilliant Beam Studios, USA 1+ 415.378.3305